Faced with rising IT costs, increased product support times and lack of specialized technical expertise, companies are seeking new solutions to manage their applications. Remote Application Management by Orient Consultancy allows companies to maintain full internal control of their IT investment and infrastructure while outsourcing the day-to-day management and support of their application environment.

We manages your application - regardless if it resides at your premise or at a thirdparty facility - remotely through a secure connection, allowing your IT organization to focus on serving your customers. Your organization maintains complete control over the physical infrastructure, hardware,communications, data and system access.

We proactively manages and supports your application through our specialized management systems and customer care experts to ensure your systems are running optimally. This keeps costs down and performance in line with your business needs.

Orient Consultancy's Remote Application Management benefits o Leverages your existing IT infrastructure - on premise or at a current third-party facility - to maximize your investments o Provides access to critical, specialized technical skill sets o Establishes 24x7x365 coverage without need to staff internally o Liberates internal IT resources from non-strategic tasks, allowing them to focus on strategic initiatives that impact the bottom line o Increases reliability and performance o Reduces time spent solving problems and speeds up service o Reduces total cost of ownership Key Remote Application Management Service features include: Client Care and Help Desk o Dedicated Client Manager o Access to pool of functional and technical application experts o Full Level 2 and 3 support o 24x7x365 live, help desk support o Full access to web-based management portal o Utilization and access to Orient's call center solution for logging, reporting and tracking of support, management and maintenance activities o Detailed performance and service reports Application Management o Proactive management and optimization of your tailored application o Configuration management o Routine patch, fix and service pack management o Application maintenance and tuning o Access control and management o Customization management Database Management o Database administration, maintenance and optimization o Database patch and service pack management o Regular database performance reports o Customization management o Capacity monitoring Service Level Agreement (SLA) o Response time guarantee o Pre-defined escalation processes

Orient Offers following BPO services:
Remote Application Management
HR-Outsourcing
Live Chat Support
Taxation Services